Online Prom Dress
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Our Policy

Friendly Remind: If you want to purchase some same dresses as bridesmaid dresses, please order them at        the meantime together. Because even the same color will be slightly different in different period and             handcraft on the dresses will be slightly different too in different time.

Order Cancellation

 

We understand that ordering a dress for your special occasion is an important undertaking, our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun,the materials cannot be reused.

So if you want to cancel your dresses, you should tell us before we send your order information to our factory or you may not be able to get full refund.

(1). Orders canceled before we send your order information to our factory will be eligible for a full refund.
(2). Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
(3). Orders canceled after 3 days of payment confirmation will be eligible for a partial refund depending on the dress making procedure,but won't be less than the shipping fee.
(4). Once your order has been shipped, it can no longer be canceled.

If you would like to cancel your order, please contact our customer service at sales@onlinepromdress.com or services@onlinepromdress.com

 

In Stock Items Returns

 

First, be aware of which dresses are in stock items. Those state "S, M, L, XL, XXL" in the size options;are in stock items.Otherwise are custom made items (made-to-order items).

We choose dresses to sell based on their excellent designs and proven reliability. And also, all our dresses are handmade,Therefore, the quality is guaranteed. We check all of your orders during the packing stage to make sure that the right accessories are included. We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

We accept return if the dress has obvious quality problems. Dresses can't be returned for personal reasons, such as don't like, don't want and don't need etc.                                                                                                                                      Please check our size chart to make sure which size (S, M, L, XL,XXL) is suitable for you before purchasing. If you order a wrong size, you can send back to exchange size and the two way shipping fee is by yours. If we send the dress in wrong size to you, we will responsible for it and you can return and get a full refund.

You need to contact us in two days after sign for the parcel if you have any questions with the dress.

 

Custom Made Items Returns

 

First, be aware of which dresses are custom made items. Those state "US2=EUR32=UK6, US4=EUR34=UK8 etc." in the size options are custom made items. No matter standard size you select or offer your customized size, they are all custom made, made to order, not in stock. It is better to provide your own measurements, and it will not cost more.

 

Quality Issues

 

If our staff finds that the merchandise is defective, you will receive a refund for the purchase price minus shipping and handling fees.

If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you with no refund.

If the dress has quality problem and you need to return an item back to us, you should contact our customer service within two days after you signed for the parcel to consult the dispute. and ask us the detailed address, shipping method and so on once we agree to the return. We will not accept refund if you without contact us and did not obtain any allowance and information from our customer service.

 

Color Errors

 

The settings of your computer screen may alter the color of the pictures shown on OnlinePromDress.com.

Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

 

Size Errors

 

Please measure yourself and check our size chart carefully to ensure the size you choose will fit well before placing the order. If you select wrong size, there is no refund. If we make the dress in wrong size, we will responsible for it. Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" in either direction of specified measurements.

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